Mile Zero (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect the personal information of our clients, website visitors, and users of our services.
1. Information that We Collect
We will be blunt with you. We do not collect any information unless you give that information to us. If you send us an e-mail, a Request/Shoutout to the Radio, or fill out any Contact forms through our website.
We may collect: 1.1. Personal Information: Name, email address, phone number, billing details. 1.2. Business Information: Company name, project details, design requirements. 1.3. Technical Information: IP address, browser type, and cookies when visiting our website.
2. How we use your Information
2.1. Any information that we may collect from you will be used for the purposes of:
2.1.1. Providing and Managing the services that Mile Zero provides. See our Terms & Conditions.
2.1.2. Improving our services, websites, and workflows, including customer support.
2.1.3. Complying with any Legal obligations that may arise.
2.2. We do not sell, rent, or share your information with third parties for marketing. However, we may be oblicgated to provide your information to:
2.2.1. Service providers (e.g., payment processors, hosting providers, licence liason's).
2.2.2. Legal authorities if required by law.
2.2.3. Business partners, but ONLY with your explicit consent.
3. Data Security
3.1. We take reasonable steps to protect your personal data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
3.2. Enquiry emails are kept for as long as reasonably needed to respond to you and, where an enquiry requires more involvement, for the duration of that working relationship plus a reasonable period afterward for reference and accounting purposes.
3.3. You can ask us to delete your enquiry or data as legally able, at any time.
4. Cookies
This site does not use tracking, analytics, or advertising cookies, and does not ask for cookie consent because there is nothing non-essential to consent to.
The only cookies this site can set are strictly necessary ones tied to the staff logins (used solely by Mile Zero staff, not visitors), which GDPR and UK privacy law exempt from consent requirements because the site cannot function as intended without them.
5. Your Rights
5.1. Depending on your jurisdiction, you may have the right to:
5.1.1. Access, correct, or delete your personal information.
5.1.2. Object to or restrict certain processing activities.
5.1.3. Request data portability.
5.2. To exercise these rights, you can contact us at legal@milezero.live You also retain the right to lodge a complaint with the UK Information Comissioner's Office (ICO) if you believe your data has been mishandled.
6. Your Rights
If this policy changes, the updated version will be posted on this page with a new "last updated" date.
7. Contact
Questions about this policy, or your data, can be sent to legal@milezero.live